Refund Policy
This policy explains when refunds may apply for personalized digital song gifts purchased on GiftMyTune. If something isn’t right, we’ll help you troubleshoot first.
Last updated: February 3, 2026
Refund policy overview
GiftMyTune is a digital product. Refunds may be available in cases where a technical issue prevents generation or delivery of your purchased song and we cannot resolve it within a reasonable time. If you’re missing your delivery, we’ll typically help you troubleshoot before processing a refund.
For clarity: after purchase, delivery includes the MP3 + full lyrics + a shareable song page link (plus email delivery). You can also preview and edit lyrics text before checkout. See Delivery and Lyrics editing.
Before requesting a refund
Most issues are solved quickly with a few checks:
- Check your inbox and spam/junk folders for the delivery email.
- If you received a shareable song page link, confirm you can open it on your device/browser.
- Review delivery details to confirm what you should receive.
- If you’re stuck on the lyrics step, review lyrics editing (lyrics preview/edit happens before checkout).
If you still need help, contact us via Contact with your checkout email.
1. Eligibility
We may refund your purchase if your personalized song fails to generate or cannot be delivered due to a technical issue we cannot resolve within a reasonable time after troubleshooting.
2. Non-refundable cases
Because this is a digital product, refunds typically do not apply when delivery is successful and the product has been provided as described.
- Change of mind after successful delivery
- Dislike of style, performance, genre, or creative choices from the AI
- Inputs that violate our content safety guidelines or our terms
3. How to request a refund
Contact us within 7 days of purchase and include:
- Your order ID (shown on the success page and in your email)
- The email address used at checkout
- A brief description of the issue (what happened, what you expected)
Start here: Contact support.
4. Refund method
Approved refunds are issued back to the original payment method via Stripe. Processing time may vary by bank or card issuer.
5. Contact
Questions about delivery, refunds, or your order? Use our contact page. If your question is about what you receive after purchase, see Delivery.
Related pages
Looking for ideas before you buy? Try a generator: Birthday, Wedding, Valentine’s, Mother’s Day, Thank you, Roast.
Frequently asked questions
When is a refund eligible?
Refunds may be available when a technical issue prevents your purchased song from generating or being delivered, and we can’t resolve it within a reasonable time after troubleshooting.
What is not refundable?
Generally not refundable: change of mind after successful delivery, dissatisfaction with style/creative choices, or requests/inputs that violate our safety guidelines or terms.
What do I receive after purchase?
After purchase, delivery includes the MP3, full lyrics, and a shareable song page link (plus email delivery).
Do I get a free full audio preview of my exact custom song before purchase?
Not necessarily. We may show sample demos on the site. You can preview and edit the lyrics text before checkout, and your final MP3 is delivered after purchase along with the lyrics and shareable song page link.
How do I request a refund?
Contact us within 7 days of purchase with your order ID, the email used at checkout, and a brief description of the issue. We’ll typically try to troubleshoot delivery first.
How are refunds processed?
Approved refunds are issued back to the original payment method via Stripe. Processing time can vary by bank or card issuer.